Complaint Redressal Officers
COMPLAINTS CONTACT NUMBERS:
Consumer Complaint Cell - 23464575 / 76 / 78 / 79
TOLL FREE NUMBER - 1800 425 3300
Complaints Redressal Officers - Federation Units
Dairy Related Issues:
- Leak
- No coding
- Less weight
- Late dispatch
| S.No | Unit | Names of the Officers | STD Code | Office | Mobile |
|---|---|---|---|---|---|
| 1 | Ambattur Dairy | Thiru.I.JaiKumar, DGM(Prodn) | 44 | 23464528-32 (204) | 9444180891 |
| 2 | Sholinganallur Dairy | Thiru.A.L. Sriram DGM(Prodn.) | 44 | 23464582 | 9994955444 |
| 3 | Products Dairy | Thiru.R.Satheesh, DGM(Prodn) | 44 | 23464528-32 (204) | 9894730621 |
| 4 | Madhavaram Dairy (CD) | Thiru.Murugan, DGM(Engg.) | 44 | 23464521 | 9444317922 |
| 5 | DCPP | Thiru U.Mani, DGM(Engg.) | 4188 | 243501 | 9363608205 |
Quality Related Issues
- Spoilage - Milk and Milk Products
- Off flavour
- Poor curd formation
| S. No | Unit | Name and Designation of the Officers | STD Code | Office | Mobile |
|---|---|---|---|---|---|
| 1 | Head office, Aavin Illam, Nandanam | Tmt.Devagi, DGM (QA) | 44 | 23464500 | 9445210621 |
| 2 | JMD Office, Ambattur | Thiru.K.Anbarasu, DGM (QA) | 44 | 23464528-32 (204) | 9840574323 |
| 3 | Ambattur Dairy | Tmt.Varalakshmi, AGM(QA) | 44 | 23464528-32 (204) | 9445942833 |
| 4 | Solinganallur Dairy | Thiru A.Muthukarthikeyan, AGM (QA) | 44 | 23464582 | 8056804242 |
| 5 | Products Dairy | Tmt.Kalaivani, AGM(QA) | 44 | 23464528-32 (204) | 9788138897 |
| 6 | Madhavaram Dairy (CD) | Tmt.Malini, AGM(QA) | 44 | 23464521 | 9944060812 |
| 7 | DCPP | Tmt.Sangavai, Manager (QA) | 4188 | 243501 | 9789064068 |
Transport Related Issues
- Vehicle breakdown - Road tanker
| S.No | Unit | Names of the Officers | STD Code | Office | Mobile |
|---|---|---|---|---|---|
| 1 | Transport unit | Thiru.A.Arunkumar, AGM(Engg) | 44 | 23464521 | 9597139394 |
Marketing Related Issues
- Non availability of milk and milk products
- Late dispatch
- Short supply
- Selling Price more than MRP
- Other marketing related issues
| S.No | Unit | Names of the Officers | STD Code | Office | Mobile |
|---|---|---|---|---|---|
| 1 | Upcountry Marketing | Tmt. P.Kavya, Deputy General Manager (Mkg) | 044 | 23464565 | 7904936457 |
| 2 | Corporate Office | Thiru. S.Satish Kumar, Assistant General Manager (Marketing) | 044 | 24343314 / 23464578 | 9043099905 |
| 3 | Corporate Office | Thiru M.Thamizhan, Assistant General Manager (Mkg) | 044 | 23464521 | 9566860286 |
| 4 | South Region | Tmt.M.Sumathi, Deputy General Manager (Mkg) | 044 | 23464582 | 9444915453 |
| 5 | North Region | Thiru.M.Thiagarajan, Assistant General Manager (Mkg) | 044 | 23464528-32 (204) | 9790773955 |
| 6 | Central Region | Thiru.A.Sivakumar, Deputy General Manager (Mkg) | 044 | 23464528-32 (204) | 9444728505 |
Complaints Redressal Officers - District Unions
General Aspects
- Non availability of milk and milk products
- Late despatch
- Short supply
- Price more than MRP
Dairy Related Aspects
- Leak
- No coding
- Less weight
Quality Related Aspects
- Spoilage - Milk and Milk Products
- Off flavour
- Poor curd formation
| S.No | Unions | Designation of the Officers | STD Code | Office | Mobile |
|---|---|---|---|---|---|
| 1 | Coimbatore | The General Manager | 0422 | 2606294 | 9344251781 |
| 2 | Cuddalore | The General Manager | -- | -- | 9443523765 |
| 3 | Dindigul | The General Manager | 0451 | 2431516 | 9842153202 |
| 4 | Dharmapuri | The General Manager | 04343 | 292204 | 9443251034 |
| 5 | Erode | The General Manager | 0424 | 2535725 | 8883600100 |
| 6 | Krishnagiri | The General Manager | -- | -- | 9788006699 |
| 7 | Kanyakumari | The General Manager | 04652 | 230785 | 9626580207 |
| 8 | Karur | The General Manager | 04324 | 263688 | 9443178286 |
| 9 | Kanjeepuram Tiruvalluvar | The General Manager | 044 | 26749407 | 9444180891 |
| 10 | Madurai | The General Manager | 0452 | 2532439 | 9842517770 |
| 11 | Namakkal | The General Manager | 04286 | 221144 | 9789919963 |
| 12 | Nilgiris | The General Manager | 0423 | 244224 | 9443279535 |
| 13 | Pudukkottai | The General Manager | 04322 | 222019 | 9443523765 |
| 14 | Ramanathapuram | The General Manager | 04567 | 220670 | 9443500372 |
| 15 | Tiruvallur | The General Manager | 044 | 27663340 | 9444155793 |
| 16 | Salem | The General Manager | 0427 | 222455 | 9443503742 |
| 17 | Sivaganga | The General Manager | 04575 | 225140 | 9626574450 |
| 18 | Tirunelveli | The General Manager | 0462 | 230141 | 9626574311 |
| 19 | Thanjavur | The General Manager | 04362 | 220260 | 9443503317 |
| 20 | Vellore | The General Manager | 0416 | 225702 | 9626574311 |